Privacy Policy
We value your privacy at Prime Core Studio
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you supply willingly. This includes your name, company name, email, phone, delivery addresses, and your specific floral requirements. Payment details are collected when you place orders, though processing is securely handled by our payment partners.
For corporate clients we may also collect extra business data like registration details, preferred delivery timelines, and budget preferences to tailor our service to your needs.
Our site automatically gathers technical data when you visit, such as IP address, browser type, device info, and navigation path. We use this to enhance site performance and learn how clients discover our services.
How We Use Your Information
We primarily use your personal information to complete flower orders and deliver top-notch customer service. This covers processing orders, coordinating deliveries, crafting custom arrangements to meet your requirements, and communicating about your needs.
We also use data to enhance our services and the website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Prime Core Studio respects privacy and does not sell personal data to third parties. We share information only to deliver our services or when legally mandated.
We may share essential information with trusted service partners who assist us in running our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or government request, and we may also share information to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and administrative safeguards to shield it. This involves safe data storage, encrypted transmissions, and restricted access to your information inside our organization.
Secure Storage
We keep personal information in secure systems that have access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transfers to safeguard information as it moves between your browser and our infrastructure.
Limited Access
Access to customer data is granted only to staff who require it to deliver services.
Even with robust security in place, no online transmission method is perfectly secure. We continuously improve our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Under applicable laws, you may be entitled to view, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order details: about three years after your last service interaction
- Payment records: around seven years for tax and accounting needs
- Website analytics data: roughly two years to help improve services
- Marketing preferences: stay in effect until you unsubscribe or for about two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember preferences and assess site performance.
You can adjust cookie settings in your browser. However, turning off some cookies may impact how the site works. For more details about how we handle cookies, please read our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only Prime Core Studio and our site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" date displayed at the top of this policy.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please get in touch with us.
Contact Us About Privacy
Prime Core Studio Privacy Team
43 Blossom Court, London
London, United Kingdom SW3 1BZ
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy-related requests within seven business days.